Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. JOB SUMMARY Monitors daily activities for the 135 maintenance operations. Receives calls from the field in reference to aircraft being placed out of service (OOS) for maintenance. Creates all OOS for maintenance pages and is responsible for OOS maintenance updates. Initiates calls to mechanics for unscheduled maintenance and coordinates all efforts in returning an aircraft to service to include personnel, parts, tools and technical data. Ensures return to service (RTS) procedures are followed. ESSENTIAL FUNCTIONS/DUTIES Monitors Daily Activities for the 135 Maintenance Operations. • Ensures all maintenance performed is addressed in RAMCO through the use of the AML • Collects data for the submission of FAR part 135.415 service difficulty reporting (SDR) • Assists the Maintenance Control Manager, ADOM/DOM in the surveillance of AEL 135 operations for compliance • Issues authorization for inspection/overhaul extensions and maintains log of authorized inspection extensions. Receives calls from the field in reference to aircraft being placed out of service (OOS) for maintenance. • Receives calls from Mechanics/Pilots for aircraft being placed OOS for maintenance. • Reviews with Mechanic/Pilot proper write up to be entered into the maintenance record • Ensures an AML is created in Ramco to record all maintenance performed Creates all OOS for maintenance pages and is responsible for OOS for maintenance updates. Initiates calls to mechanics for unscheduled maintenance and coordinates all efforts in returning an aircraft to service to include personnel, parts, tools and technical data. • Assists mechanics in troubleshooting aircraft and engine problems • Works through procedures to identify proper parts required and ensures they are ordered appropriately • Contact Technical Representatives or Engineering services to gather technical data, expanded damage limits, or detailed repair guidance to expedite RTS as required Ensures return to service (RTS) procedures are followed. • Issues MEL control numbers for deferred maintenance and ensures proper tracking in Ramco. Issues MEL extensions as appropriate. • Ensures all required maintenance record entries are made OTHER DUTIES Other duties and special projects as assigned Assists records section as required Assists Supply Chain personnel as required QUALIFICATIONS Experience: • Minimum five (5) years of aircraft maintenance experience required • Minimum three (3) years of helicopter maintenance experience preferred Education: • High school diploma or equivalent required Skills: • Current A & P certificate or equivalent • Current state driver license • Ability to multitask and perform effectively in a fast-paced environment • Ability to work independently as well as in a team environment • Well-organized, analytical and self-directed • Excellent verbal and written communication skills • Active listening skills • Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems • Proficient in Microsoft Office Suite • Knowledge in aircraft, engine, and component records • Ability to read and understand technical manuals and records books | Job Description :
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Primarily works in an office environment, but may be occasionally asked to work in a hangar or flight line environment and may be subject to extreme heat
• May be required to sit for extended periods of time.
• Must be able to lift 50 lbs. or more
• Sit or stand for long periods of time
• Able to be tolerant of loud noises for extended period of time
• Must be physically able to climb, crawl or kneel on one knee
§ Must have sound decision making and problem-solving skills
§ Must be capable of comprehending and following oral and/or written procedures
§ Must be capable of effectively communicating with personnel at all levels of the organization
§ Must be capable of directing, controlling, and planning a large and detailed schedule of maintenance
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.
Reports to: Maintenance Control Manager
Interrelationships: Senior Director of Maintenance, Assistant Director of Maintenance, Director of Maintenance Support Services, Maintenance Control Coordinator, Maintenance Planner, Maintenance Control Specialists, Regional Maintenance Managers, Senior Director of Operations, and Chief Pilot