Global Medical Response, Inc.

Communications Specialist I - AEL West Plains Communications Center

Requisition ID
US-MO-West Plains
Employment Type
Regular Full-Time

Job Description

Job Description Summary : | Job Description :


Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate emergency units in accordance with departmental procedures. Reviewing, confirming, and verifying the preflight risk assessment for completeness. Responsible for monitoring, tracking and logging the progress of the flight, and having situational awareness of the current and forecasted weather along the planned route of flight to assist in the safe conduct of the flight. Pass critical flight information to the Pilot in Command and the Operational Control Specialists Tier I. Assisting management with other duties as assigned.




Call Processing:

  • Process emergency and non-emergency requests
  • Identify and notify appropriate resources

Flight Following:

  • Actively monitor aircraft while in flight
  • Enter 15 minute position reports into the CAD system


  • Document all flight related information into CAD system
  • Place aircraft out of service and in service as necessary

OCS / Risk Mitigation:

  • Actively check the general weather impression for assigned region
  • Monitor aircraft for any in-flight emergencies
  • Review and acknowledge all 1/2/3 RA submissions

Team Coordination:

  • Keep partners abreast of pod activity
  • Coordinate with Tier I OCS / Supervisor / Medlink, as necessary
  • Complete daily Shift Summary


  • Performs other duties as assigned






  • High School Diploma, GED, or Equivalent
  • CPR Certification
  • Licensed EMD preferred
  • NAACS required within 12 months of employment


  • Detail oriented
  • Ability to multi-task
  • Ability to function in a fast paced, at times high stress, work environment
  • Ability to have situational awareness with numerous units and situations
  • Computer literate


  • Prior Communications Center experience helpful but not required
  • Previous clerical, administrative, or general office experience preferred
  • Previous experience in prehospital setting (ground ambulance, fire department, law enforcement, etc) preferred



  • Must be able to perform job duties in a fast paced environment
  • Must be available to work nights, weekends and holidays
  • Make critical decisions in a timely manner
  • Frequently required to sit for long periods of time
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
  • Copying: transcribing, entering, or posting data.
  • Analyzing: examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.
  • Coordinating: determining time, place, and sequence of operations or action to be taken on the basis of analysis of data. May include prioritizing multiple responsibilities and/or accomplishing them simultaneously.
  • Hearing: Perceiving the nature sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Reaching: Extending hand(s) and arm(s) in any direction.
  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than whole hand.


An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender id




EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


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