Global Medical Response, Inc.

Patient Accounts Representative

Requisition ID
US-MO-West Plains
Employment Type
Regular Full-Time

Job Description

We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics!

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.


Manages assigned accounts concerning Medicare/Medicaid/Insurances that do not meet the expected reimbursement rate. Recognizes and captures the opportunities for increased revenue through the appeals process with various payors. Determines the level of benefits payable for ambulance transport by the carrier that has rendered payment on patient account.


Information gathering:

  • Gathers information necessary to appeal the appropriate payor, determines that an account has been paid correctly so that the account can returned the original representative.
  • Examines patient record and gathers appropriate information.
  • Assists reimbursement department as needed.
  • Requests hospital records to assist with appeal process.


  • Bills the appropriate payer
  • Monitors payments monthly concerning reviews and appeals process.
  • Distributes monthly statements to patients advising of account status.

Management of Accounts:

  • Generates billing process, follows accounts, and makes necessary contacts with insurance payors or patients to assure maximum reimbursement.
  • Submits necessary documentation to appropriate agency to ensure maximum reimbursement rate.
  • Renders to the appropriate account representative when attempts are exhausted.
  • Tracks and manages return of accounts.
  • Communicates with patient in an attempt to obtain applicable authorizations for appeals.


  • High school diploma or equivalent   



  • Organized
  • Ability to use independent judgment and to manage and impart confidential information
  • Ability to gather data, compile information, and prepare reports
  • Ability to calculate numbers, correct entries, and post to records


  • One year experience in an office atmosphere with knowledge of medical billing collections.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


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