Global Medical Response, Inc.

Patient Accounts Representative Supervisor

Requisition ID
US-MO-West Plains
Employment Type
Regular Full-Time

Job Description

Patient Accounts Representative Supervisor


Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.



The Patient Accounts Team Supervisor is responsible for supervision of an assigned Revenue Cycle billing team. The core responsibilities are management of staff assigned, ensure all inbound calls are answered, and outbound calls are made within existing guidelines. This individual must possess the ability to coach and/or take over calls requiring assistance to his/her employees. They must also ensure the highest level of customer service is performed by the team along with staff counseling and continued development, and ensure service level goals are met and/or exceeded. This position requires the ability to work independently, ability to accomplish goals, clear communicator, patience, flexibility and provide excellent customer service.


  • Assists Account Representatives with questions (PrePSA and PostPSA), process improvements, and patient calls as needed
  • Approves discount negotiations, contractual allowances, primary payor reports, refund check requests, and compliant coordination of conditional and secondary claim submission
  • Maintains work flow by monitoring steps of the process; setting processing variables; observing control points; and studying methods. Quickly brings all concerns and process improvements to the attention of leadership
  • Supports team with scheduling, monitoring time sheets, and correcting missed punches in time keeping program (Kronos)
  • Oversee an organized audit process to ensure each file is worked correctly and timely to maximize reimbursement efforts
  • Works with team to correct electronic claim rejections/denials (EFRs)
  • Responsible for assisting team with understanding and compliantly adhering to company billing policies, procedures, legislative and regulatory billing compliance, and Revenue Cycle enhancement initiatives
  • Participate in first interview of potential new employee
  • Performs other duties as assigned




  • High school diploma or equivalent
  • 2-3 years of management experience
  • Preferred Bachelor’s Degree
  • Preferred 2+ years in medical billing experience


  • Strong working knowledge of Microsoft Office (Word and Excel required)
  • Excellent verbal and written communication
  • Preferred understanding of electronic medical billing systems
  • Preferred understanding of Respond billing system


EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed