Global Medical Response, Inc.

Retention Specialist

Requisition ID
US-MO-West Plains
Employment Type
Regular Full-Time

Job Description

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.


This position’s primary focus is to retain active members and reinstate inactive members and provide quality customer service when speaking with members.




  • Maintain all goals established by Management
  • Reissue invoices
  • Follow up frequently to locate alternate contact information when return mail is received
  • Locate updated contact information via a search engine

Phone Sales

  • Play an important part in the department mastering the monthly renew revenue budget
  • Meet monthly bonus standards and call volume requirements
  • Attain daily call volume requirements

Data Entry

  • Raise awareness and urgency to retain membership
  • Suggest payment options to all active members
  • Provide customers with accurate service information

Outgoing phone calls

  • Verify data in members accounts
  • Collect and enter data into the company's data base
  • Apply and balances payments

Return Mail

  • Complete memberships in question quickly and efficiently
  • Maintains book of business
  • Place phone calls from available calling lists

Employee must consistently exhibit our guiding principles:

  • Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
  • One Team - We respect each other and achieve together what no individual can alone.
  • Innovation - We are driven to develop solutions that inspire progress.
  • Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
  • Ownership - We are accountable for what we do and take pride in how we do it.
  • Citizenship - We are dedicated to being good stewards in the communities we serve.


EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


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